Building Better Mobile Experiences Since Day One
We started Grain Murmur Field because we got tired of watching people struggle with apps that stopped working after updates. Too many mobile users were left frustrated when their favorite apps broke or slowed down. Someone needed to fix that gap between developers and everyday users.
Where We Came From
Back in early 2024, our founder Priya Malhotra was helping her neighbor troubleshoot a banking app that wouldn't open after an Android update. After spending two hours on hold with support and getting nowhere, she realized something obvious but overlooked.
Most app support teams work during business hours in specific time zones. But people need help with their mobile apps at midnight when they can't sleep, or at 6 AM before work. Apps don't break on a schedule.
That frustration became our mission. We built a team in Ghaziabad that understands both the technical side of mobile apps and the human side of needing things to just work. Not everyone speaks developer language, and they shouldn't have to.
What Drives Our Work
We're not trying to be the biggest mobile support company. We want to be the one that actually solves problems instead of creating more confusion.
Real Responses
When you contact us, you get a human who actually looks at your specific issue. No automated replies that miss the point of your question. We read what you write and respond to what you're asking.
Clear Communication
We explain technical problems in normal language. If your app crashes, we tell you why in words that make sense. And if the fix takes time, we tell you that too instead of making promises we can't keep.
Continuous Learning
Mobile technology changes every month. Our team spends Friday afternoons testing new OS updates and app versions so we're ready when issues pop up. We learn the problems before they hit your phone.
The People Behind the Support
Our Ghaziabad office runs from 8 AM to 11 PM, seven days a week. We have 12 support specialists who actually use the apps they help with. Rohan tests gaming apps on his commute. Anjali runs a small online shop and knows e-commerce apps inside out. Vikram handles banking app issues because he worked in fintech before joining us.
We hire people who care about solving problems, not just closing tickets. Everyone on our team has dealt with broken apps in their personal life. That shared frustration keeps us motivated when issues get complicated.
Every Monday morning, the whole team shares one app problem they couldn't solve the previous week. Then we figure it out together. Some of our best solutions came from those sessions.
Support Specialists
Daily Coverage
How We Got Here
Building something useful takes time. Here's how we grew from one frustrated app user to a team helping thousands of people.
Started with Email Support
Priya began helping friends and family with app issues through email. Word spread in her apartment building, then to nearby neighborhoods. Within two months, she was getting 30 requests a week.
Brought in First Team Members
Hired three people who understood both Android and iOS systems. Set up proper response systems so people got help within 24 hours instead of whenever Priya had free time.
Opened Ghaziabad Office
Moved from coffee shop meetings to an actual workspace. Expanded to cover more app categories and started evening support hours for people who work during the day.
Planning Extended Hours
We're working toward offering support coverage from early morning through late night. The goal is making sure someone's available whenever app problems happen, not just during standard business hours.